Warranty Guidelines

1. Warranty Period

All laptops distributed under the scheme come with a standard 1-year hardware warranty starting from the date of activation/receipt.

2. What is Covered?

• Motherboard and Processor defects
• RAM and Storage drive failures
• Display Screen malfunctioning (manufacturing defects only)
• Battery issues (within first 6 months)

3. What is NOT Covered?

• Physical damage (broken screen, liquid spills, drops)
• Software corruption due to viruses or unauthorized OS installations
• Usage of third-party chargers causing burns

4. How to Claim?

To claim your warranty, bring the laptop along with your original CNIC and the printed Challan/Allotment letter to your nearest designated Laptop Service Center or contact your University's Focal Person for guidance.