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Warranty Guidelines

1. Warranty Period

All laptops distributed under the scheme come with a standard 1-year hardware warranty starting from the date of activation/receipt.

2. What is Covered?

  • Motherboard and Processor defects
  • RAM and Storage drive failures
  • Display Screen malfunctioning (manufacturing defects only)
  • Battery issues (within first 6 months)

3. What is NOT Covered?

  • Physical damage (broken screen, liquid spills, drops)
  • Software corruption due to viruses or unauthorized OS installations
  • Usage of third-party chargers causing burns

4. How to Claim?

To claim your warranty, bring the laptop along with your original CNIC and the printed Challan/Allotment letter to your nearest designated Laptop Service Center or contact your University's Focal Person for guidance.